Shipping policy

Last updated: September 2026

Thank you for shopping with Cutesto. This policy explains how, when and where we ship your order.

Where we ship

We currently ship across India only. We do not offer international shipping at this time.

Payment

You can pay securely at checkout using UPI, credit or debit card, net banking or a wallet. Cash on Delivery (COD) is also available - the option is shown at checkout.

Order processing

Orders are processed Monday to Saturday, excluding public holidays. Once your order is confirmed, we pack and dispatch it within 1-2 business days. Orders placed after 4:00 PM IST, on Sundays or on public holidays are processed on the next business day.

Delivery timelines

Standard delivery takes 5-8 business days from the date of dispatch. Remote or rural PIN codes may take an additional 2-3 business days, so most orders reach you within 6-10 business days of being placed.

Shipping charges

Free shipping on every order, with no minimum order value

Applicable charges are always shown at checkout before you pay.

Order tracking

As soon as your parcel leaves our facility, you will receive an email, SMS or WhatsApp message with your tracking number and courier partner details. Please allow up to 24 hours for tracking information to become active.

Delays

Delivery timelines are estimates provided by our courier partners and are not guaranteed. Deliveries may be delayed by weather, strikes, festivals, regional restrictions or other events outside our control. If your order is affected, we will keep you updated.

Incorrect addresses and failed deliveries

Please double-check your shipping address and phone number before placing an order. We are not responsible for parcels delivered to an incorrect or incomplete address supplied by the customer. Courier partners usually make up to three delivery attempts. If a parcel returns to us as undelivered, we will contact you to arrange re-shipment, which may attract an additional shipping fee.

Damaged or tampered parcels

If your parcel arrives damaged or tampered with, please refuse the delivery where possible and write to us within 48 hours with photographs. See our Return & Refund Policy for the full process.