Refund policy

Last updated: September 2026

We want you to love what you ordered from Cutesto. If something is not right, this policy explains how returns, exchanges and refunds work.

Return window

You may raise a return or exchange request within 7 days of delivery. Requests raised after 7 days cannot be accepted.

What can be returned

To be eligible for a return, the item must be:

  • Unused, unworn and in its original condition
  • In its original packaging with all tags, chains, clasps and charms intact
  • Accompanied by proof of purchase, such as your order number or confirmation email

What cannot be returned

  • Items marked final sale, clearance or bought as part of a promotional bundle
  • Items damaged through misuse, mishandling or normal wear and tear
  • Gift cards

How to raise a request

  1. Email support.cutesto@gmail.com or WhatsApp us on +91 84470 71737 within 7 days of delivery.
  2. Share your order number, the item name and clear photographs of the product.
  3. For damaged, defective or wrong items, please also send an unboxing video. It helps us approve your claim quickly and raise it with our courier partner.
  4. Our team will review your request and reply within 24-48 business hours with the next steps.

Return shipping

If the item you received is damaged, defective or incorrect, we cover the cost of the reverse pickup. For change-of-mind returns, the return shipping cost is borne by the customer and the original shipping charge is not refundable.

Refunds

Once your return reaches us and passes inspection, we will email you with the outcome. Approved refunds are processed to your original payment method within 7-10 business days. Depending on your bank or card issuer, the amount may take a few additional days to appear in your account. Any amount you paid online is always credited back to the original payment method used at checkout.

Partial payment orders

Some orders can be placed by paying a small advance online and the balance in cash at the time of delivery. That advance is an order confirmation amount. It confirms the order is genuine and covers the cost of reserving, picking, packing and dispatching your parcel.

The advance is not refundable if the order cannot be delivered for a reason on your side. This includes:

  • Refusing to accept the parcel at the time of delivery
  • Refusing to pay the balance amount to the delivery agent
  • An incorrect, incomplete or unreachable delivery address
  • Being unavailable or not responding to the courier across all delivery attempts

The advance is refunded in full if the order cannot be delivered for a reason on our side. This includes:

  • The item going out of stock after you placed the order
  • Us cancelling the order or failing to dispatch it
  • The parcel being lost or damaged in transit
  • You receiving a wrong, damaged or defective item

In these cases the advance, along with any balance already paid, is refunded to your original payment method within 7-10 business days. You may also cancel a partial payment order free of charge at any time before it is dispatched, and the advance is refunded in full.

Exchanges

We are happy to exchange an item for another of the same value, subject to availability. If your preferred piece is out of stock, we will issue a refund or store credit, whichever you prefer.

Order cancellations

Orders can be cancelled free of charge at any time before dispatch by emailing or messaging us with your order number. Once an order has been dispatched it cannot be cancelled, but you may raise a return request after delivery. For a cancelled order, the full amount paid, including any shipping charge, is refunded to the original payment method within 5-7 business days.

Questions?

Write to support.cutesto@gmail.com or call +91 84470 71737, Monday to Saturday, 10:00 AM to 6:00 PM IST. Our Shipping Policy covers delivery timelines and charges.